Privacy Policy
Effective Date: March 24, 2026 · Last Updated: March 24, 2026
This Privacy Policy describes how Activate Supplement ("we," "us," or "our"), operated by Xeris Technologies LLC, collects, uses, and protects your personal information when you visit our website or make a purchase.
1. Information We Collect
We collect information you provide directly to us when placing an order or contacting support:
- Personal Information: Name, email address, shipping address, and phone number.
- Payment Information: Credit card and billing details are processed securely by Stripe, Inc. We do not store your full payment card information on our servers.
- Communication Data: Any information you provide when contacting our support team via email.
We also automatically collect certain information when you visit our site:
- Device Information: Browser type, operating system, and device type.
- Usage Data: Pages visited, time spent on site, and referring URLs.
- IP Address: Used for fraud prevention and approximate geographic location.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including production, shipping, and delivery notifications.
- Send order confirmations, shipping updates, and customer support responses.
- Improve our website, products, and customer experience.
- Prevent fraudulent transactions and protect against illegal activity.
- Comply with applicable legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Payment Processing
All payment transactions are processed through Stripe, Inc. Your payment information is encrypted and transmitted directly to Stripe's secure servers. We never have access to your full credit card number. Stripe's privacy policy governs their handling of your payment data: stripe.com/privacy.
4. Third-Party Services
We use the following third-party services that may collect data as described in their respective privacy policies:
- Stripe: Payment processing.
- Netlify: Website hosting and delivery.
- Cloudinary: Image hosting and optimization.
5. Cookies
Our website uses minimal cookies necessary for site functionality. We do not use third-party advertising cookies or tracking pixels. Stripe may set cookies as part of their fraud prevention and payment processing services.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, legal compliance, and dispute resolution. Order records are retained for a minimum of 3 years for accounting and tax purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information, subject to legal retention requirements.
- Opt out of any marketing communications (though we currently do not send marketing emails).
To exercise any of these rights, contact us at Support@activateshop.net.
8. Data Security
We implement industry-standard security measures including HTTPS encryption, secure payment processing via Stripe, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our products and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the revised policy.
11. Contact Us
For questions about this Privacy Policy or our data practices:
Activate Supplement
Email: Support@activateshop.net